At Starlight Photography, we value your time and commitment, and we do our best to provide a smooth booking experience. Please read our refund and cancellation policy carefully before booking a session.

 

 

1. Booking Fee / Advance Payment

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• A non-refundable booking fee (advance) is required to secure your session or event date.

• This fee ensures your slot is exclusively reserved and cannot be refunded under any circumstances.

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2. Client Cancellations

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• If the client cancels the booking:

   

  • The booking fee/advance is non-refundable.

  • Any additional amount paid beyond the booking fee may be refunded if the cancellation is made at least 14 days before the scheduled session.

  • Cancellations made less than 14 days before the session/event are non-refundable in full.

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3. Rescheduling

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• Clients may request rescheduling of the session at least 7 days in advance, subject to photographer’s availability.

• The booking fee will be carried forward to the new date (only once).

• If rescheduling is requested less than 7 days before the shoot, a new booking fee may apply.

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4. Photographer Cancellations

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• In the rare event Starlight Photography is unable to attend due to unforeseen circumstances (illness, emergencies, or technical issues):

   

  • The client will receive a full refund of all payments made, including the booking fee.

  • Alternatively, a suitable replacement photographer may be arranged with the client’s consent.

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5. Refund Processing

 

Approved refunds (if applicable) will be processed within 7–10 business days via the original payment method.